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Our Operating Principles


Our PACE & L operating principles – Professional, Accountable, Client-Focused, Excellence & Leadership – are the guideposts that define who we are and how we work together as colleagues and with our clients. 


We are committed to dealing with others in a straightforward and honest manner, following through on our commitments, maintaining confidentiality, and supporting the company’s position.


We will honour our commitments, be accountable for our actions, and take responsibility for achieving results. We will always establish clear focus and expected outcomes for ourselves and others.


We are focused on building strong partnerships and mutual trust through reliability, responsiveness, quality, and continuous improvement.


It is essential to our success that we strive for excellence in everything we do. In our products and services, in our technology and people, in every step of the service delivery process, we look to set and meet the highest possible standards to differentiate us from our peers.


Our leaders engage and empower employees in order to generate high levels of commitment and performance by guiding the efforts that will lead to their achieving their individual and our collective goals.

Envision Yourself At IFDS

Our commitment to our core principles define our culture and are a big part of what makes IFDS such a great place to work.

Learn more about working at IFDS on our Careers page

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